Shipping policy

Last updated: 5 October 2026

1. Where we ship

We ship to most countries worldwide. Some products cannot be shipped to some countries because of local rules for cosmetics, food supplements or herbal products. If an item in your order cannot be delivered to your country, we will contact you and refund that item.

2. Dispatch

Orders are shipped from Thailand. We process and dispatch orders within 1-3 business days (Monday-Friday, excluding Thai public holidays). You will receive an e-mail with a tracking number when your parcel is on its way.

3. Estimated delivery times

Delivery times start after dispatch and are estimates only:

All orders are sent by tracked Thailand Post (standard shipping). The estimated delivery time after dispatch is 10-25 business days, depending on the destination country and customs clearance. Shipping prices are shown at checkout before you pay.

Delays can happen because of carriers, customs clearance in your country, holidays or weather. We are not responsible for delays outside our control, but we will always help you trace a parcel.

4. Shipping costs

Shipping costs depend on the destination and the weight of the parcel and are shown at checkout before you pay. We offer free shipping above a minimum order value. The minimum value can be different for each destination country and is shown in the store and in your cart. It is calculated on the value of the goods after discounts. We may change it from time to time; the conditions shown when you place your order apply to that order.

5. Taxes, customs and import duties

All orders are shipped from Thailand, so your parcel is imported into your country. Unless taxes are shown and charged at checkout, our prices do not include import VAT, customs duties or the carrier's customs clearance fee of the destination country. These charges are set by your country and the carrier, are paid by you (the importer) on delivery or before delivery, and are not refundable by us. We have no influence over them; please check the rules of your country before ordering. If you refuse a parcel because of these charges, the parcel may be destroyed or returned at your cost, and we can refund only the price of the goods minus the shipping and return costs, where the goods come back to us.

Customs authorities may inspect, delay or refuse parcels with cosmetics, food supplements or herbal products. It is your responsibility to check that the products you order may be imported into your country. If a parcel is refused by customs and returned to us, we refund the price of the goods minus the shipping and return costs.

6. Wrong address

Please check your delivery address carefully. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you and can send it again at your cost. If you notice a mistake, write to info@thaiherbhouse.com as soon as possible.

7. Lost or damaged parcels

If your parcel is lost or arrives damaged, write to info@thaiherbhouse.com within 14 days of the expected or actual delivery date, with your order number and, in case of damage, photos of the parcel and the products. We will work with the carrier and send a replacement or refund you.